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Quality and Performance Management in Healthcare APA Style Reply

Project Management Scenario Reply to each Peer about their post.

Project Management Scenario Reply 1 to Teacher (Teacher asked me a question pertaining to my post, I have been in a project management implementing an EMR system):

Hello – excellent description of the processes involved in this project management scenario. I agree with you, I too would start with the streamlining the new patient documentation. I feel this impacts the patient experience and the revenue cycle management process to the organization. Have you ever been involved in project management at your current place of employment or previous jobs?

Thank you,

Professor Urmala

Project Management Scenario Reply to Rylee:

Hello Class and Professor Urmala,

Happy week three! This week we were asked to take the position of a project manager for a hospital and discuss the decisions we would make regarding streamlining new patient documentations, training of all incoming personnel on the newly implemented quality and safety program, increasing access to the dining hall that is currently used by only one ward. Healthcare project management skills have become increasingly important to businesses, including the healthcare industry, because they help control costs, manage risk, and improve project outcomes (Selke, 2020).

As a project manager I will begin with training the incoming personnel for executing the newly incorporated quality and safety program. This is because the hospital aa a health care center should be primarily concerned and focused on the various preventive and curative measures which will ensure quality care. Hence the quality and safety program implemented recently in the organization will play an important role in ensuring that such measures are effectively practiced offering a proactive instead of reactive approach for solving discrepancies involved or expected in the process of offering care.

In order to identify the risks involved in the project it is important to predetermine the priorities so that the degree of complexities can be recognized in order to eliminate them and ensure a smooth flow of activities. For example, if the training requires a particular infrastructure then off the job methods of training should be considered to prevent the ongoing operations and healthcare measures in-view of the sensitive nature of responsibilities on a healthcare organization. Another method of identifying the risks involved in this project can be utilizing the forecasting tools to locate the factors which can act as interruptions in successful execution of training process.

The first most potential risk that I can envision to face during taking decisions for this project would be the failure of transfer of knowledge. Since the trainees would be imparted extensive knowledge and learning during training to immediately and efficiently accommodate to the quality and safety program, thus any failure to execute or implement that knowledge practically can act as a risk for the organization. The failure to facilitate a suitable learning environment and expert trainers might result in not meeting the desired performance outcomes thus wasting the resources of organization. Another risk involved in training process will be the risk of resistance to learn from incoming personnel due to lack of interest or the old specialization which might not fit with this new system thus creating a problem in execution of the new system.

Reference:

Sellke, C. (2020, November 18). Healthcare Project Management Techniques: A Pragmatic Approach to Outcomes Improvement. Retrieved January 27, 2021, from https://www.healthcatalyst.com/insights/healthcare-project-management-techniques-pragmatic-approach-outcomes-improvement